FAQs
Thank you for your support over the years! We’re no longer offering retail products and are now focused exclusively on LINKA Fleets.
We’re excited to continue providing security solutions for businesses managing fleets of bikes, e-bikes, and more.
We truly appreciate all the riders who have been part of our journey. If you’re a business interested in partnering with LINKA, feel free to get in touch.
Wishing you many safe and happy rides!
Retail Support
Quick Start Guides
Download Quick Start Guides, the LINKA App & more.
LEO 2
LINKA App
- Download app for iOS Apple
- Download app for Android OS
Retail Support
Returns & Warranty
Learn more about our return policy as well as the products warranty.
Can I return or exchange my order?
If you purchased a product from our website (www.linkalock.com) and are not happy with it, you may return new unopened items within 30 days of your purchase for a full refund*. All open box returns are subject to 15% restocking fee and should include all supplied accessories and documentation.
Before purchasing LINKA, we strongly recommend checking our Fitting Guide carefully to ensure your bike is compatible with our locks. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note:
- Original shipping costs will not be refunded.
- We recommend returning goods with a trackable service. You are responsible for the cost of returning the order.
- Please allow up to two weeks of processing returned items once they have been received.
- LINKA products purchased from another retailer or online shop should be returned to the same respective shop in accordance with their return policy.
To initiate the return process for purchases from linkalock.com, please submit a return request.
Do you have a Warranty Policy?
LINKA warrants all products sold by LINKA to be free of defects in material and workmanship for a period of one (1) year from the date of purchase unless otherwise specified on the product. Read the full Warranty Policy.
I have lost my Pogo Charging Cable, do you sell spare parts?
Yes, you can buy the Pogo Charging Cable to replace your misplaced part.
Retail Support
Still couldn't find what you're looking for?
If you didn't find the answer to your question in our FAQ, you can send us a message by filling out the form.
If you have a LINKA Fleets enquiry, please contact our Sales Team.